Next Generation Product Support - Delight customers, always

Digital Business Services

14:10 - 14:55

SAP Product support is going through a huge effort to reduce the time to provide solutions. This session is a deep dive into what is available and will be coming up in the near future.

This will include a deep dive into Expert Chat (including connectivity to customer systems) and the new upcoming interaction method “Schedule an Expert”. We also have re-organized some of our knowledge content to optimize your Google searches to bring information to where you need it, when you need it.

Most importantly in this session is the opportunity for us to hear your suggestions.