Customer Engagement & Commerce (CRM) SIG

Tuesday 10th February 2015 at 9:30am - 9:30am

Vanwall Road,

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Ross Maude from Cardiff City Council and Thierry Crifasi from Bluefin Solutions will present Multi-channel Contact Centre implementation with SAP Cloud for Service, HANA Cloud Portal and SAP Contact Centre at Cardiff City Council. In this session, Bluefin’s Thierry Crifasi will cover the business objectives, functional scope, and solution architecture for the solution being implemented at Cardiff City Council. There will also be a demo of the key components.

Ross Maude from Cardiff City Council will discuss why Cardiff City Council choose the Cloud over an on premise solution and the business objectives they are trying to achieve.

Roland Van Breukelen from SAP will give a Customer Engagement & Commerce Overview.

Roland Van Breukelen will also present Hybris Marketing.

Another SAP representative will present Hybris Commerce platform

When we have this, it will be uploaded to this page. For a brief description of this SIG, please view our SIGs page.

Would you like more information on how to get involved in this SIG?

Please contact Adam on

Event Resources

Bluefin CRM SIG presentation - Multi-channel Contact Cetnre implementaions (1,000.99 KB)
Roland Van Breukelen, SAP 10th Feb (4.35 MB)
hybrisMarketingSolutionBrief_final - Roland Van Breukelen (4.49 MB)

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