Following introductions we will be taking a look at:

• SAP Architecture - A look at SAPs Service Oriented Architecture and where CRM fits into the landscape, Session will be designed to help attendees identify a clear roadmap for their CRM implementations and integration with overall SAP architecture.
• SAP CRM - Internet Module & SAP CRM on Mobile Platforms - Case Study of a successful implementation including lessons learnt and benefits achieved.
  

After lunch we will be facilitating a round table discussion covering the CRM Special Interest Group, focussing on your requirements, what you want from the SIG and how you want it delivered. Come prepared as this will be an interactive session and you can help plan the future of the SIG, ensuring you and your organisation get best value from future meetings.


We reserve the right to change the agenda at any time.

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