Today’s users, especially if they work in a hybrid context, find their applications and information, which are required to perform service- and support-related tasks, in various places and various portals.

It is SAP’s motivation to offer all users, independent of their solution, a harmonized, personalized, and easily accessible central entry point.

This session will explain and demonstrate how this has been realized by the SAP ONE Support Launchpad and the new SAP Fiori-based Service and Support Applications. You will gain firsthand insight through demos of the new SAP ONE Support Launchpad; the new Search, which is closely integrated into the Applications; the Personalization approach; and concepts like Favorites, Feeds, and much more.

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