A Customer Center of Expertise (COE) is the single source of truth and hub for functional collaboration between business and IT. It helps to increase the transparency of business processes. It helps manage mission-critical operations and brings together all stakeholders to resolve challenges and issues. The Customer COE has four basic functions: Information Management, Support Operations, Contract and License Management, and Innovation and Influence.
In this session, you will learn how to become a certified Customer COE with SAP, why this is important for you, and what benefits you can expect to receive.
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