What Every Customer Should Know: Essential Tips on SAP Incident Processing

Dear Ladies and Gentlemen,

Learn how to leverage the services and tools available through your support investment in SAP to enhance your current landscapes and optimize your upcoming projects. In 12 sessions we’ll show you how to tap into the resources available to you today for advancing business and technical enablement of your end-to-end operations.

Learn about the Incident Handling core processes that SAP support engineers follow from initial processing to troubleshooting to solution. SAP experts will discuss the incident process flow, expediting communication between everyone involved and how to partner with SAP to make the most of your support interaction for a rapid solution. You will also learn about different support tools, to aid with your error resolution search and fast track your incident processing.

As a customer you can benefit from this session as we will show you how to make the most of your support agreement by better collaborating with SAP support.

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