INDUS Customer Experience - HMEL

Dear Members of SAP User Groups,

Please join us on December 21st for an Experience Sharing session by HPCL-Mittal Energy Limited. The session will primarily be a reflection of the benefits that HMEL has accrued through proactive leverage of their ES entitlements and how we can also target to achieve similar benefits.

This webcast is open to both SAP User Group members as well as non-members.

HMEL: Maximizing System Performance and Achieving a 30% Decrease in

Downtime with SAP® Enterprise Support

From aviation and pharmaceuticals to industrial processing and energy, HPCL-Mittal Energy Limited (HMEL) delivers oil and gas solutions to several key business sectors and some domestic markets in India. Before the latest system upgrade, optimizing business-process and system performance were identified as key challenges. Early identification and ongoing process and system monitoring gave HMEL the operational capability required to handle organizational requirements.

As part of its SAP® Enterprise Support agreement, HMEL received proactive, relevant, and meaningful services during the latest SAP ERP application upgrade. Applying a series of continuous quality checks along with direct access to support experts proved to be a winning combination. This resulted in significantly increased efficiencies and a smooth system launch.

Key take-aways:

- Understand more of your ES entitlements

- The tips and tricks to consume your entitlements proactively

- Plan and orient your operational and strategic activities to achieve similar benefits.

If you would like to view this webinar, please get the dial in details below.