Next Generation Product Support

Thursday 20th April 2017 at 11:00am - 12:00pm

Dial In Webinar

Event has expired

This session provides insights into the latest SAP support innovations, showing how SAP Product Support continues to deliver on its next-generation support strategy and vision to -

“Delight Customers. Always.”

Practical examples how the new engagement channels can be utilized, when to employ them and what value can be gained from working with Next Generation Support tools.

Topics areas:

• Overall “Next Generation Product Support Strategy”

• Real-time Support (Expert Chat, Schedule an Expert, …)

• Self-help (New Finding answers – troubleshooting tool, …)

• Stay informed (Social media, WhatsApp, …)

• Proactive learning (Webinars, Meet the Expert, Coffee Corners, …)

You have an opportunity to discuss any support related topic and request content for future sessions.


  • Caroline Petit
  • Steven Allen
  • Judith Bonkele
  • Harry Bodenhofer

Event has expired

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