This session provides insights into the latest SAP support innovations, showing how SAP Product Support continues to deliver on its next-generation support strategy and vision to -
“Delight Customers. Always.”
Practical examples how the new engagement channels can be utilized, when to employ them and what value can be gained from working with Next Generation Support tools.
• Overall “Next Generation Product Support Strategy”
• Real-time Support (Expert Chat, Schedule an Expert, …)
• Self-help (New Finding answers – troubleshooting tool, …)
• Stay informed (Social media, WhatsApp, …)
• Proactive learning (Webinars, Meet the Expert, Coffee Corners, …)
You have an opportunity to discuss any support related topic and request content for future sessions.
- Caroline Petit
- Steven Allen
- Judith Bonkele
- Harry Bodenhofer
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