Agenda:
- Covers the implementation of scenario IT Service Management (ITSM) for VAR with SAP Solution Manager
- Shows the Incident and Problem processing & explain the configuration of additional functionalities
- Shows Additional topics like Web Client UI configuration, message reporting & Service Desk interface
Goals:
- Installation of SAP Solution Manager 7.1
- Completed Solution Manager Configuration (System Prep, Basic Configuration, Managed System Config)
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