Webinar

Incident, Problem Management for VARs

Monday 20th March 2017 at 9:00am - 11:00am

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Agenda:

  • Covers the implementation of scenario IT Service Management (ITSM) for VAR with SAP Solution Manager
  • Shows the Incident and Problem processing & explain the configuration of additional functionalities
  • Shows Additional topics like Web Client UI configuration, message reporting & Service Desk interface

Goals:

  • Installation of SAP Solution Manager 7.1
  • Completed Solution Manager Configuration (System Prep, Basic Configuration, Managed System Config)

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