Whenever problems arise, the SAP Solution Manager Service Desk provides everyone involved in the process with central access to the information relevant to them at all times. The Service Desk helps IT-departments to simplify the process of handling error and service messages and reduce processing times in Incident and Problem Management.
This Expert-Guided Implementation service, to set up the Service Desk for your SAP Solution Manger, enables you to start with an incident ticket management quickly, and gives you the knowledge to adopt it to your individual requirements.
The delivery demonstrates the setup for a successful standard service desk implementation. The session provides in addition to that an introduction how to use the service desk and shows examples of advanced service desk functions.
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