Doug McPhail from SAP will present to the Group, Ensuring Training is Integrated into the SAP Upgrade Programme. This presentation will show an outline of how training is a critical component of an SAP upgrade programme. Introducing a best practice approach to ensure end user training is planned, prepared and integrated into SAP upgrade implementation plans. The presentation will look at key touch points that will enable the end user training requirements to be accurately identified and successfully executed, thus supporting the overall objectives of the upgrade. This will be outlined in the context of SAP Education's 'Eight Steps to Success' end user training methodology, along with real-life customer experiences.
Gordon Blake from SAP will deliver a presentation on Change Management,this presentation will give an overview of the critical areas and case studies within Change Management.
Keith Hampson and Liz Niccolls from BAE Systems will present to the groupChanging the Mindset. Showing lessons learned about training and change management on a recent SAP implementation at BAE Systems. Successes - what worked and why. Areas for improvement - what could have been done more effectively. How this impacted a return to business as usual post implementation. The key deliverables on Training that need to be delivered to make the handover to the business a success. The key deliverables on Change Management that need to be achieved to make the transition a success.
We will have two further customer case studies providing an insight into:
- RWD uPerform, a performance support tool for the collaborative creation, storage and management of application simulations, procedural documentation and eLearning courses empowering employees to obtain and exchange the knowledge and materials critical to their job function, and
- An insight into how OnDemands software has been utilised to enable rapid user adoption and accelerate the return on investment for enterprise application implementations.
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