Webinar

What Every Customer Should Know: Essential Tips on SAP Incident Processing

Wednesday 16th May 2018 at 9:00am - 10:00am

Dial In Webinar

Event has expired

You do not need to book for this webinar, simply login by following this link.

Markus Schweizer from SAP will present this session.

Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns. The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.

All of SAPs Knowledge webinars and recordings can be accessed on their direct website, using this link.

Event has expired

Join UKISUG Today and Start Getting The Most Out Of SAP

Becoming a member of the UK & Ireland SAP User Group is a unique and cost effective way to develop your own SAP skills and bring the benefits to your organisation by learning
from the experience of your peers.

Join Now

Our User Group Community

14 hours ago

Looking to take control, gain visibility and proactively manage travel and expense spending within your business?… twitter.com/i/web/status/9…