Customer Experience (CX)

Tuesday 14th May 2019 at 9:30am - 4:30pm

SAP Clockhouse Place, Middlesex

Event has expired

3 Reasons to attend this event:

1. Hear the latest information from SAP regarding the CX space and what the purchase of Qualtrics adds to the suite

2. Hear what benefits that can be gained from customer data cloud & how it underpins the other products

3. Leave with an in depth understanding of sales and service cloud functionality and the benefits these products can provide for your business

Rupert O’Halloran, Head of Customer Experience Presales, EMEA North will deliver a Customer Experience (CX) - Introduction and General Update.

An overview of the C4/HANA suite including a summary of the key announcements from Sapphire. The talk will also cover Experience Management and explain how SAP (via the acquisition of Qualtrics) can connect X and O data for businesses, enabling more powerful insights across the business to close the experience gap.

Jamie Ward, Director, GTM Customer Data Cloud, SAP Customer Experience will present Customer Data Cloud - Turning unknown users into loyal customers.

Explaining the importance and value of having a single view of the customer and how customer profiles and data are managed. Hear how SAP customers: turn unknown online visitors into known, loyal customers; build trusted relationships based on security, transparency and control; and protect the business and turn compliance into a competitive advantage.

Akash Winny, Director, GTM Sales Cloud, SAP Customer Experience will present a Sales Cloud – Deep Dive.

SAP Sales Cloud is designed to empower your teams to sell anytime, anywhere; to get the right insights at the right time; and to increase collaboration. Get an overview of SAP Sales Cloud solutions and discover how we can help you address key aspects of your business for a streamlined lead-to-cash process and thereby enforce best practices for ongoing success.

Petros Solomon from itelligence will present an Introduction & demonstration of SAP’s New Field Service Management Solution (fka Coresystems).

In this Enablement Session Petros will show and explain what kind of solution SAP has acquired and how it brings value to you. You will discover the solution through demo scenarios, helping you understand the value of the solution and cover the Architecture as well as where it fits within SAP’s Solution Portfolio.

John Heald, Global Vice President, SAP Customer Experience will present a ServiceService Cloud - Deep Dive.

SAP Service Cloud allows companies to better orchestrate service experiences — before and after the first sale— across all areas of a business for one unified service experience, to deliver on your customer promises throughout the entire customer journey. Get an overview of how SAP Service Cloud O Data is combined with X Data from Qualtrics to proactively improve customer experiences in real time.

Event Resources

Jamie Ward – SAP - Customer Data Cloud - Turning unknown users into loyal customers Presentation (11.94 MB)
Akash Winny – SAP - Sales Cloud – Deep Dive Presentation (1.91 MB)
John Heald - Service Cloud – Deep Dive (6.74 MB)

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