CRM SIG

Tuesday 7th October 2008 at 9:30am - 9:30am

Old Hall Street,

Event has expired

This event is being held in conjunction with Bluefin and SAP, at the Bluefin Offices in Liverpool.

SAP &Bluefinwill be holding a Trade Promotion Management Workshop at the Bluefin Offices on the morning of the event, for further detailsplease see the SAP TPM Workshop Agendaat the bottom of this page.

During this event, all CRM Public Sector Users are invited to attend a Public Sector Presentation fromDavid Harker ofDeloitte & Touche LLPThis will be in the form of a case study on the CRM implementation within a local authority.David willcover the initial decision and business casein implementing CRM in environmental services, with discussion points covering business rationale for upgrade, expansion across council sevices & future plans.

After lunchall attendees are invited to attend the remainder of the User Group CRM SIG Meeting where we will have the following presentations.

Gavin Davisonfrom SAP will be delivering an SAP CRM- SolutionUpdate. Hear why CRM 2007 has gained so much traction in the market, see how the intuitve and flexible user interface empowers the end user in their role and gain insight into the future roadmap of the solution.

Thierry Crifasiof Bluefin will be presenting a case study on eService demonstrating one of the widest ranging and advanced multi-channel SAP CRM Service implementation globally. The presentation will include SAP CRM implementation covering CRM Services via;- IC Web Client; ICSS, Portal/PCUI, ERMS. R/3 and BW integration, interfaces with 3rd party service providers to 15 European countries.

Craig Dale of the SAP UK & Ireland User Group will deliver the SAP UK & Ireland User Group Conference Update. He will be discussing the latest news and events for the User Group November Conference.

Jon Wood of SAP will present an Overview of Enterprise Support, discussing why SAP made the decision to execute ES, the changes/additional benefits customers will receive, any cost increases and timings of rollout.

When youregister forthe event you will be contacted by this office tofind out which of the morning sessions you would like to attend.

This event will take place in the Plaza building, Liverpool, The Public Sector session and lunch will take place on the 14th Floor, andthe afternoon meeting will be held in a serviced office on the 11th Floor. Please follow this link to view full venue details http://www.bluefinsolutions.com/contact-us/office-locations/liverpool-office.html

Event Resources

Deloitte & Touche DH (822.70 KB)
Brother & Bluefin Presentation (1.58 MB)
SAP Presentation GD (2.08 MB)
SAP Presentation JW (2.38 MB)

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