Customer COE Advisory Session: Built-In Support - A New Customer Experience Bringing Support Into the Product

SAP’s digital support experience (DSX) with support built into the product provides customers with direct in-solution access to support through an intelligent digital assistant and represents a fundamental shift in how SAP Support interacts with customers in the cloud business.

This radically simplifies the process of requesting help and resolving the issue through machine learning, sophisticated intent-matching features, and context-sensitive knowledge that provides personalized support.

Learn how built-in support works as an integrated part of SAP applications, see how it re-defines customers’ support experience, get insight into the technology behind built-in support, and find out how your company can benefit from it.

Presenter: Wilhelm Juette, CPO Support, SAP Austria