Webinar

An overview on trends in Customer Experience

Monday 8th July 2019 at 3:00pm - 4:00pm

Dial In Webinar

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Listen, understand, act: overview on trends in Customer Experience and how SAP C/4HANA as a whole can help companies meet their customers’ expectations.

80 percent of CEOs believe that they deliver a superior experience to customers, but only eight percent of their customers agree. That’s a massive disconnect, which we call the experience gap. Join this webinar to learn how SAP C/4HANA can help you close the experience gap.

Speaker Information:

Biagio D-isanto - Director of SAP C/4HANA Outbound Product Management, EMEA.

Biagio joined hybris on June 1st 2013, 4 days before SAP announced its intention to acquire it. Talk about transformation!

He joined in the then Vertical PreSales team with a focus on digital goods (media, entertainment, software). He then moved to the Industry team as Industry Principal for Media, Sports and Entertainment, under the new brand SAP Hybris. In his role, he was responsible for both go-to-market strategy and solution management for the portfolio in the industries that he covered. As new the C/4HANA organisation gets shaped, he has moved into his new role as Director of SAP C/4HANA Outbound Product Management for EMEA. His new team is tasked with shaping the messaging around SAP C/4HANA suite and evangelising about it, sharing the latest info on the SAP C/4HANA Suite advancements.


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