Discover how to make the best use of our new and improved incident creation process, redesigned user interface and key features.
Making your support experience faster, more intuitive and easy to use, our enhanced incident creation workflow saves you time and effort with the new help functions and automated steps.
- Use the new guided help Support Assistant for step by step incident creation.
- Experience how enhanced component selection, automatic log file analyzer and many more improvements help you through the incident creation process.
- Find out how AI based features using machine learning technology improve the overall performance and help you find answers much faster.
Discover how our new functionality can even help you avoiding the incident creation, as optional help functions are simultaneously displayed while you are adding your technical details to the incident.