“Schedule a Manager” is the newest offering in SAPs real-time support channels, giving customers the ability to schedule a 15-minute call with a Product Support manager for high-priority incidents.
The service provides enhanced communication opportunities for our customers by speaking directly to a manager who can help address service exceptions, being experienced on high incidents.
As a real-time support channel, Schedule a Manager provides our customers with:
- Direct contact with a manager who can help address concerns on high priority incidents
- A quick and easy to use service allowing you to select the best day and time for a call back
- A direct phone call at your chosen time
- An opportunity to learn more about SAP Product Support from our experts
- No additional costs required on top of your maintenance agreement
- A simple easy to use tool, with no setup effort
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