Customer Data Predictions for 2020 and Beyond with Deloitte

Come explore the customer data trends that will impact your business in the next year and beyond!

Paul Yazge, senior manager for Deloitte & Touche LLP, will join SAP Customer Data Cloud executives Ben Jackson and Rooly Eliezerov to detail predictions for the future of customer experience, consumer data privacy, and digital identity.

Key takeaways:

• How customer identity innovation will drive more frictionless CX in both the B2C and B2B sectors
• Why consumer privacy and data protection will take a place at the top of your boardroom agenda in 2020 and beyond
• How digital identity and consent data will play critical roles in the biggest issues facing business, technology, and society