Incident Management

Wednesday 1st April 2020 at 3:00pm - 4:00pm

Dial In Webinar

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The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP.

The agenda includes:

Support Basics

Self-enablement (note search, expert chat, schedule an expert)

Reporting an incident (components, priority, business impact, what makes a perfect incident etc.)

How CIC can help with incident management

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