The goal of this session to introduce you to the new SAP Enterprise Support Reporting Cockpit and to enable you to use it to create a tailored reporting according to your individual needs.
New SAP Enterprise Support Reporting Cockpit is an interactive dashboard analyzing the status of your SAP solution, support services and achievements hereunder based on solution monitoring capabilities, usage KPIs, availability, consumption of Enterprise Support offerings, support cases status and other support relevant metrics.
Enterprise Support Reporting Cockpit will gradually replace the existing PDF-based SAP Enterprise Support report in SAP ONE Support Launchpad.
Compared to the PDF-based SAP Enterprise Support report, the new SAP Enterprise Support Reporting Cockpit offers more flexible interactive reporting capabilities with improved and extended content and new personalization features, helping you to individualize the Enterprise Support report.
The version released in the launchpad represents the first phase in a staged approach. With your feedback you can help us to identify the area of interest and toimprove the tool.
Presenter: Swetlana Schaetzle, Project Expert – Support, SAP SE
Thorsten Posdziech, Customer Success Management Senior Specialist, SAP SE
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