Experience unified support for your perfect incident management

Wednesday 16th September 2020 at 8:00am - 9:00am

Dial In Webinar

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Experience unified support for your perfect incident management

How the unified support experience and renovated support incident application take SAP’s support to the next level!

SAP’s customer solution support has re-imagined the product support user experience with new features and tools.

The incident management process has been considerably optimized and simplified by streamlining the user interface,

the processes and implementing new features and functions based on AI and machine learning technologies.

Learn more about how to best create and manage your incidents by exploring the unified user experience with new features like:

  • digital support assistant
  • redesigned incident management
  • cloud outage alerting and subscription service
  • simplified categorization

Understand the key concepts of how unified user experience optimizes and improves support processes and the overall customer support experience. Discover the new features to assist you during incident creation and management. Experience the benefits in getting support for your SAP solutions.

Presenter: John Bowley, launchpad incident management product owner, Support Experience Process & Innovation Office, SAP

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