Maintenance & Service Management SIG

Thursday 4th June 2009 at 9:30am - 9:30am

Belasis Hall Technology Park,

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This event is kindly being Sponsoredby ROC.

Richard Honnor from ROC will present a session on Managing your fleet of vehicles neednt be such a headache.Utilise SAPs Fleet Management solution to monitor, maintain andadminister your fleet of vehicles. Use the streamlined and proven business processes to integrate your fleet with asset procurement and accounting, maintenance scheduling, reminder management, pool car management and get the benefit of full life cost reporting, as well as ongoing running costs and performance reporting.

Mark Wilkinsfrom Logica will present a session on Scheduling and Despatching Service Technicians with the SAPplanning board.Applying a capacity scheduler or even a service engineer dispatcher to a maintenance organisation always seems to improve customer satisfaction and customer service measures. There are several sophisticated solutions in SAP, but the most accessible is the Capacity planning board. This can be used by planners in conjunction with PM, CS and Mobile Asset management to control the allocation of technicians to work or service orders. The configuration of the planning board can be as complex as any organisation would want, but can be broken down into a series of steps so that some functionality is available very quickly. A practical guide to implementing and configuring the planning board is a must-have.

Craig Dale from the SAP User Group will provide a 2009 Conference update.

Paul Smith from Logica will present a session on A practical approach to storing Documents within SAP PM/CS. Service and maintenance Technicians and planners need to be able toaccess documents that are relevant for maintenance work from within SAP. These might be drawings, Standard operating instructions, Health and Safety information or other documentation. A variety of approaches are possible within SAP PM/CS depending on the size of the engineering document generating resource within the company. The approaches are: Object Services (available as standard without any configuration) SAP Document Management System specific activations available for Functional Locations, Equipments, Notifications, Materials etc. SAP Enterprise Content Management with partner products e.g. Open text.

There will also be a chance to bring your thoughts, problems or questions for discussion with the group in our Open Forum session.

We do hope you will be able to join us and look forward to seeing you there.

Event Resources

Roc Presentation - Richard Honnor (1.76 MB)
Logica Presentation Mark Wilkins (1.53 MB)
Logica Presentation - Paul Smith (2.15 MB)

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