Getting the Most from your Support

In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda:

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management & Universal ID
• How to Download Software
• How to Request a License Key
• System Administration
• Self Service and Support Channels
• Contacting Product Experts
• Creating the 'Perfect Incident'
• Contact Us