A recent research report Conexoim ran with Modern Distribution Management, highlighted that manual document processing can take up to 48% of a customer service representative’s day, on average. This costly and time-intensive process not only creates costs and impedes cash flow, but also detracts from customer service. In fact, it may be the reason you lose up to 82% of existing revenue.
While many manufacturers view a fully digital supply chain as a pipe dream, starting the journey to automation by implementing technologies to streamline manual processes can be an effective first step.
In the past, companies have often turned to Robotic Process Automation (RPA), but post 2020—the year of the pandemic—it is becoming abundantly clear that RPA alone can’t solve this problem. However, RPA and AI working together can.
- The appeal of RPA
- The disadvantages of RPA
- How do you fix problems that RPA cannot fix
- Practical tips for reducing manual document processing forever and giving CSRs their day back to focus on servicing customers
Speaking at this webinar: Dominic Aelberry
Dominic Aelberry is tasked with helping continue Conexiom’s expansion and success within the EMEA region. He joined the team with an impressive background of senior leadership roles in technology with an emphasis on cloud solutions, including Upland Software, Dell, IBM and OpenText. Before joining Conexiom, Aelberry was Vice President, EMEA and APAC at Upland Software.
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