Throughout the entire lifecycle of procuring quality assurance solutions, we should not expect vendors to disappear once the purchase been made.
Instead, we should expect that vendors become partners and walk with us through engagement, adoption and beyond. Come join Mark Tristram (Customer Success Manager) and Robert Sherwood (Enterprise Solution Architect) to give you their perspective of a customer’s journey to success.
Robert Sherwood, Enterprise Solution Architect
Rob Sherwood is an Enterprise Solution Architect at Tricentis with a specific focus on SAP. His love for critical thinking and problem solving provides a unique ability to uplift a technical proposition to that of extreme value. He is involved in both the pre-sales and post-sales phase ensuring that no matter where the customer is at, they are getting the right value out of their product.
Mark Tristram, Customer Success Manager
Mark has over 20 years of experience in IT project delivery, predominately working in large transformation programmes as a Test Manager. He has been responsible for setting up a test function within an SAP Competency Centre at Centrica and Maersk. Mark joined Tricentis in December 2019 as Customer Success Manager working with customers in the UK and Ireland to help implement and make most out of the Tricentis Portfolio.”
Our latest insights and thoughts