The Customer Experience SIG brings together customer data, experiential and operational data, and the power of intelligent technologies across sales, marketing, commerce, and service to deliver engaging and trusted experiences in the moments that matter most to your customers.
We are still in the process of finalising the full agenda for this event but the event will include:
- SAP Upscale Commerce Update
- SAP Marketing and Customer Engagement Solution Overview
- SAP Influence Program for SAP Customer Experience
Your Customer Experience SIG Chair:
Michael Johnson is a highly motivated IT professional with over 20 years experience in consultancy, commercial systems and technical roles. He has worked on a wide range of IT projects during his career and now specialises in Customer Experience process and solution implementation. He has experience in the capabilities offered by SAP in Marketing Cloud, Sales Cloud and Service Cloud. In his current role at Deloitte he is working on SAP CX software implementations across Europe.