Service Analytics for Smart Decision Making

Thursday 20th May 2021 at 3:00pm - 4:00pm

Dial In Webinar

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Better decision making depends upon knowing what's going well and what needs to improve. In this session SAP will share ideas to

  • Identify business questions that need to be answered for different roles in the Service Organisation
  • Use Service Cloud Analytics capabilities

In follow up sessions you will see how to use the Analytics capabilities.

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