Webinar

Support (ADLM)

Wednesday 9th March 2022 - 9:00am - 12:10pm

Dial In Webinar

Event has expired or booking no longer available.

THIS EVENT WILL TAKE PLACE ON ZOOM

This SIG has a very broad range of subject matter, covering the full Application Development and Life-cycle Management of your SAP solution. From end-to-end Solution scoping, implementation (including Testing), support, operations, maintenance and optimisation.

Harry Bodenhofer and John Bowley from SAP will present a session around SAP for Me.

The SAP for Me portal serves as a companion to SAP customers, providing them personalised access and a transparent view of their entire product portfolio. They will be giving an insight on how to use SAP for Me and where you can find information in this new portal.

Harry and John will then be joined by Rhian Parry from Dwr Cymru Welsh Water who will lead a panel discussion around SAP for Me.

Take a look at SAP for Me ahead of the session and ask the experts during this session.

Harry Bodenhofer will discuss Product Support Accreditation

The Product Support Accreditation is a program that enables you to make the best out of SAP’s product support tools and Next-Generation Support offerings. Available to all SAP Customers at no additional cost, it can be accessed via S-user login. If you want to prepare for the session please check this blog.

John Bowley will also cover Universal ID

SAP understands the login complexity that you experience managing multiple company associations (S/P-user IDs) and passwords. SAP’s vision is to deliver a modern user management experience. SAP Universal ID allows you to logon to SAP sites using ONE account, linking all your existing accounts and switching between them as needed.

Trent Cannar and Andrea Demarchi form SAP will discuss SAP Enterprise Support Value Maps – an empowerment and support program, which leads you through the knowledge, skills, and services needed to address business challenges and adopt intelligent technologies. Value maps provide direct access to SAP experts, collaboration forums, high-impact learning, and prescriptive guidance, to help you achieve meaningful results and unlock new potential for growth.

Your UKISUG ADLM SIG Chairs:

Richard O'Donnell manages SAP testing for Dwr Cymru Welsh Water, who he has been with for 19 years playing a key role in a number of major implementations.

Rohan Parikh has over 13 years of SAP experience across technical, development and functional areas specialising in ADLM, SAP Operations and public Cloud technologies. In his current role at bp, he is the lead for Digital Enterprise SAP Operations, Tooling and Automation having also led pioneering SAP migrations to Cloud, SAP Automation and RPA platform deployments.

Event Speakers

Richard O'Donnell

ADLM SIG Co-Chair

UKISUG

Richard manages SAP testing for Dwr Cymru Welsh Water, who he has been with for 19 years playing a key role in a number of major implementations. Active in the user group since 2005, he focuses on the testing SIG within ADLM.

Rohan Parikh

ADLM SIG Co-Chair

UKISUG

Rohan has over 13 years of SAP experience across technical, development and functional areas specialising in ADLM, SAP Operations and public Cloud technologies. He's passionate about innovating with SAP products, simplifying Operations and implementing integrated SAP best practices.

Rhian Parry

SAP Assurance Lead

Dwr Cymru Welsh Water

Rhian has over 25 years’ service working within the water industry, with a broad range of experience in IT Projects through to Water and Waste Operations and within this time has been involved in many full lifecycle implementations, SAP upgrades and strategic SAP Roadmap projects.

Harry Bodenhofer

Senior Manager – Product Support

SAP

Harry has been in the SAP Product support organisation for the last 18 years, leading support teams in the areas of Business Analytics, Big Data Enterprise Information Management, Enterprise Data Management and Lifecycle Management. Recently he worked on our end to end problems solving methodologies

John Bowley

Senior Director, Support Experience Process and Innovation Office

SAP

John has been in the IT support industry for over 25 years. He has held numerous diverse roles including support centre management and head of global operations for support, tele-marketing, and tele-sales.For the last 7 years he has been the Product Owner for the Support Case Management applications

Andrea Demarchi

Enterprise Support Advisor

SAP

Andrea has been in SAP support for over 20 years working in Product support and Solution support organisations as Technical Quality Manager and Enterprise Support Advisor. For the last 5 years he has also covered the role of Focus Advisor for the Analytics Solutions Value Map.

Trent Cannar

Senior Enterprise Support Advisor

SAP

Robyn Brentley

Head Of Community Success

UKISUG

With several years experience in customer relations management and a Bachelors of Commerce in Management, Robyn’s role within the User Group is to maintain general member engagement with existing members, as well as build relationships with new and prospective members.

Event has expired

Event has expired or booking no longer available.


09:00 - 09:30

Coffee & Network

09:30 - 09:35

Intoduction & Welcome

Richard O'Donnell

ADLM SIG Co-Chair - UKISUG

Rohan Parikh

ADLM SIG Co-Chair - UKISUG

09:35 - 09:45

UKISUG Update

Robyn Brentley

Head Of Community Success - UKISUG

09:45 - 10:15

SAP for Me

Harry Bodenhofer

Senior Manager – Product Support - SAP

John Bowley

Senior Director, Support Experience Process and Innovation Office - SAP

10:15 - 10:45

Panel Q&A

Harry Bodenhofer

Senior Manager – Product Support - SAP

John Bowley

Senior Director, Support Experience Process and Innovation Office - SAP

Rhian Parry

SAP Assurance Lead - Dwr Cymru Welsh Water

10:45 - 11:00

Comfort Break

11:00 - 11:30

Support Accreditation and Universal ID

Harry Bodenhofer

Senior Manager – Product Support - SAP

John Bowley

Senior Director, Support Experience Process and Innovation Office - SAP

11:30 - 11:50

SAP Enterprise Support Value Maps

Trent Cannar

Senior Enterprise Support Advisor - SAP

Andrea Demarchi

Enterprise Support Advisor - SAP

11:50 - 12:10

Q&A

12:10

AOB & Close

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