Customer Experience (CX)

THIS EVENT WILL TAKE PLACE ONLINE

The full agenda and content for this session will be online shortly.

Customers have more choices, information and flexibility at their fingertips than ever before. The business they choose will be the one that gets them answers, options and delivery quickly and without fuss. To stand out, your business must be both agile and resilient, offering customers convenience and transparency plus the freedom to interact and explore. The SAP Customer Experience portfolio puts an incredible breadth of technology and innovation behind this promise. Its next-generation CRM and customer data tools allow businesses to understand their customers, engage them with hyper-personalised experiences and deliver on their brand promise. In the Customer Experience SIG @ UKISUG, we focus on the application of SAP solutions.

Your Customer Experience SIG Chair:

Michael Johnson is a highly motivated IT professional with over 20 years experience in consultancy, commercial systems and technical roles. He has worked on a wide range of IT projects during his career and now specialises in Customer Experience process and solution implementation. He has experience in the capabilities offered by SAP in Marketing Cloud, Sales Cloud and Service Cloud. In his current role at Deloitte he is working on SAP CX software implementations across Europe.