Customer Experience (CX)

Tuesday 14th June 2022 - 9:00am - 12:30pm

Dial In Webinar


The full agenda will be online shortly.

Marcus Castle & Shiva Kumar Nagawelli from NTT DATA Business Solutions will present Mobilise your Commerce Platform and provide your customers with a frictionless experience wherever they are.

Whilst Commerce Cloud pre-built storefronts are all responsive, they only offer basic mobile user journeys. In order to provide a truly exceptional mobile experience, organisations need to have a dedicated UX design-led work stream within their SAP Commerce Cloud project.

Warburtons have leveraged the Spartacus storefront to provide 2 separate shop owner experiences for Desktop and Mobile. They will show you the UX Design-Led process they followed. They will also compare this approach with the design and build of a mobile app using a low-code application development platform like SAP Appgyver.

François Genon-Catalot from SAP will present SAP CX Strategy, Innovations & Market Trends

The customer experience is a brand differentiator which impacts metrics like growth, retention, and conversion that drive core business KPIs. Explore SAP’s vision for the future of CX, including sustainable practices and the power of an enterprise customer view.

Customers have more choices, information and flexibility at their fingertips than ever before. The business they choose will be the one that gets them answers, options and delivery quickly and without fuss. To stand out, your business must be both agile and resilient, offering customers convenience and transparency plus the freedom to interact and explore. The SAP Customer Experience portfolio puts an incredible breadth of technology and innovation behind this promise. Its next-generation CRM and customer data tools allow businesses to understand their customers, engage them with hyper-personalised experiences and deliver on their brand promise. In the Customer Experience SIG @ UKISUG, we focus on the application of SAP solutions.

Event Speakers

Michael Johnson

CX SIG Chair


Michael is a highly motivated IT professional with over 20 years experience in consultancy, commercial systems and technical roles. He has worked on a wide range of IT projects during his career and now specialises in Customer Experience process and solution implementation.

Marcus Castle

Team Manager - User Experience

NTT DATA Business Solutions

Marcus is UX Team Manager, his team are responsible for delivering usability optimisation and simplification across across key business processes. Providing a way to improve efficiency and increase adoption within your business by optimising what you already have in place.

Shiva Kumar Nagawelli

CX Architect and Team Lead

NTT DATA Business Solutions

Shiva is Enterprise Architect and Business Solution Advisor for SAP Solution for many years. He is responsible for helping clients transform business using SAP commerce solution. His focus is on innovation , building IP's that work with SAP Commerce Cloud

François Genon-Catalot

Vice President, Product Strategy Management, SAP Customer Experience


François Genon-Catalot works in the SAP Customer Experience Strategy Office as Vice President, Product Strategy Management. He focuses on innovation topics like web3 and the metaverse, on the CX ecosystem including SAP.iO startups as well as on the SAP CX and Qualtrics program.

Interested in attending this event?

Event Sponsors

Filter by Interest Area

Filter by SIG

  • Events
  • Resources
  • Posts
  • Pages
  • SIGS
  • Partners
Show Advanced Filters

Filter by Event Type

Filter by Category

Show Advanced Filters

Filter by Category

Filter by Type