THIS EVENT WILL TAKE PLACE IN PERSON
Get ready for a day of inspiration, innovation, and networking at our exclusive SAP Customer Experience event, in partnership with the SAP User Community.
Join us and discover how, by partnering together, we can unlock the full potential of your CX investment to drive business outcomes! Attendees will also hear the details of two recent cloud deployments from customer journeys with interactive Q&A.
Hear from Alex Timlin from SAP who will be be showcasing the SAP Strategy Customer Experience and one office approach.
Tara Tracey from SAP will also help you to Discover your untapped potential of your Customer Experience Investment
Initiatives frequently fail to realise their intended benefits. Fixing this means refocusing on organisation-wide goals. Value Realisation helps you mitigate risks, get the most out of your solutions, achieve your program goals, and realise value.
Join Alex Timlin, Steve Kirby, Nathaniel Adebayo & Guneet Wadhwa from SAP for a chance to hear the latest innovations in the SAP Customer Experience space & how to compliment and extend SAP Customer Experience.
We will also be joined by Lana Scholefield from Welsh Water, who will discuss their Service Cloud Implementation Journey.
But It's not all business - we'll finish the day with a networking reception where you can connect and build relationships with other CX enthusiasts. Don't miss out on this unique opportunity to boost your knowledge, connect with experts, and advance your CX strategy.
This is a limited-capacity event at our Scalpel office in central London.
SAP Development Lead
Thames Water
CX Cloud Success Services
SAP
CX Cloud Success Services
SAP
Director, Solution Consulting at SAP Signavio
SAP
Principal Solutions Advisor – BTP
SAP
Business Architect
SAP
Head of Customer Experience Solutions Go To Market
SAP
Value & Adoption Advisor
SAP
Chief Executive
UKISUG
Representing the User Group within the SAP User Group Executive Network (SUGEN), Craig works collaboratively with both SAP Executives and User Groups from around the world at a strategic level, to create added value for SAP customers globally.
09:15 - 10:00
Registration and Networking
Mix and mingle with a wide range of professionals from different businesses while you're enjoying some coffee and continental breakfast.
10:00 - 10:30
Welcome and Introduction
Georgia Wass
CX Cloud Success Services - SAP
Craig Dale
Chief Executive - UKISUG
Matthew Dyson
CX Cloud Success Services - SAP
Welcome to the day and a chance to hear about the SAP Customer charter
10:30 - 11:30
CX Strategy and Vision
Alex Timlin
Head of Customer Experience Solutions Go To Market - SAP
Showcasing the SAP strategy CX and one-office approach.
11:30 - 12:00
Coffee Break
12:00 - 12:45
Discover Untapped Potential of Your CX Investment
Tara Tracey
Value & Adoption Advisor - SAP
Initiatives frequently fail to realise their intended benefits. Fixing this means refocusing on organisation-wide goals. Value Realisation helps you mitigate risks, get the most out of your solutions, achieve your program goals, and realise value.
12:45 - 13:30
Networking Lunch
13:30 - 14:30
Complimenting your CX implementation
Alex Timlin
Head of Customer Experience Solutions Go To Market - SAP
Steve Kirby
Business Architect - SAP
Guneet Wadhwa
Principal Solutions Advisor – BTP - SAP
Nathaniel Adebayo
Director, Solution Consulting at SAP Signavio - SAP
Nathaniel will give an overview of SAP Signavio Business Process & Customer Journey Modelling & Guneet will give an overview of SAP Build. After these sessions Nathaniel & Guneet will be available to chat to over coffee, along with Steve Kirby, Principal Solution Advisor for Sales & Service
14:30 - 15:00
Coffee Break
15:00 - 15:45
Thames Water - Service Cloud Implementation Journey
Lana Scholefield
SAP Development Lead - Thames Water
15:45 - 16:00
Wrap Up
16:00 - 18:00
Networking & Drinks Reception
Our latest insights and thoughts
