Customers have more choices, information and flexibility at their fingertips than ever before. The business they choose will be the one that gets them answers, options and delivery quickly and without fuss. To stand out, your business must be both agile and resilient, offering customers convenience and transparency plus the freedom to interact and explore.
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Group Business Intelligence Architect |Customer Experience Focus Group Lead
Ekornes
James’ background in both arts and technology has given him a keen interest in user and customer experience. Over the past decade, he’s worked with internal and external process design, gone through two eCommerce implementations, and managed a global roll-out of Service Cloud.
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