This Utilities SIG event will be focussing on CRM.

Craig Dale from UK & Ireland SAP User Group will deliver a presentation on SAP User Group Update & Conference review.

Karl Lamb from Basis Technologies will discuss BDEx - Enabling Utility companies to increase user productivity and protect revenue. Basis Technologies has worked extensively with EDF Energy to increase their customer satisfaction levels and to reduce related call centre and back-office costs.In this presentation, Basis Technologies will present BDEx (Business Data Exceptions), a product that empowers both front-office and back-office business users with visibility of key business processes for a given customer and any issues that are affecting those business processes. BDEx provides the appropriate resolution paths to solve those problems and to get the customer back on track. Extensive reporting provides management visibility and enables business initiatives to be instigated to proactively resolve customer issues.

Christian Bolle from SAP will give a presentation on How to complement your investment into SAP’s standard Utilities software

Gavin Davison from SAP will give deliver a presentatio on New and Extended capabilities of SAP CRM – Delivered with Innovations 2010.

We hope you are able to join us and look forward to seeing you there.