This event is kindly being hosted at CSC, Royal Pavilion, Wellesley Road Aldershot, Hampshire.
 
Chris Horne from CSC will present Where are we with CRM? What are the issues, challenges, vision and expectations for 2011? How do we translate these to subject topics and ensure that the SIG offers maximum value to attendees.

Craig Dale from the User Group will deliver a Conference Update and User Group Update.
 
John Heald from SAP will present New and Extended capabilities of SAP CRM delivered with newly released innovations 2010.
 
Chris Horne from CSC will present Real Time Customer Management. Including your customer in the management process and dealing with them in 'Real Time'.
 
Steve Quinn from CSC will present SAP in the Cloud. CSC’s approach to putting SAP and SAP CRM in the Cloud  and how Customers can reap the benefits.

The day will finish at lunch time with a Q&A session. Buffet lunch will be served in the room allowing you the opportunity to network and speak to the presenters.