We will be focussing the SIG on Super Users.
Phil Nuttall from Novartis Vaccines & Diagnostics will be delivering the session ERP Change Governance, Sustain & Training. As part of a root and branch Business Process Redesign project within Novartis Vaccines Supply Chain the opportunity was taken as part of the project to improve the model deployed in the following areas;
- ERP Change Governance – how should change be control to reduce disruption to both IT and End Users?
- Sustain – how can implemented processes be supported once the project hands back to Steady State operations?
- Training – how can End Users be effectively trained and support?
This presentation sees to explain the model & tools implemented, the rational for decision made and the lessons learnt 1 year into the process.
Phill Willis from SAP will deliver the session SAP Corporate Masters Programme. Graduates or Young Professionals joining your SAP teams? Then the SAP Corporate Masters Programme may be of interest to you. The programme is designed to enable graduates and young professionals to smoothly transition into an SAP consultancy role and gain the appropriate business and technical skills whilst being engaged on your SAP projects. This is a 2 year part-time programme in which the participating students receive practical SAP and business related education which opens up new ideas and encourages new ways of thinking that will benefit both them as individuals as well as the organisations they work for.
Doug McPhail from SAP will present SAP User Experience Management – An Introduction. Ilya Epshteyn and Thad Eidman from KNOA will also be speaking via a call. With today’s economic condition, your business is most likely challenged to optimize existing operational resources to sustain growth. How do you identify the best, most cost-effective opportunities for greater productivity? How do you reduce support and maintenance costs while improving KPI’s for your global enterprise applications? How do you cost-effectively manage and mitigate operational risk? How do you run SAP better? Learn how Knoa helps companies achieve SAP value realization by enabling effective, efficient and compliant transaction execution. With SAP User Experience Management by Knoa, your company can gain access to immediate, actionable insights to help improve the experience and performance of SAP users. By leveraging these insights, you’ll be able to maximize the ROI and reduce the TCO of your SAP investments by achieving the following:
• Increase adoption and user efficiency
• Reduce user support costs
• Decrease application and end-user errors
• Minimize user response times
• Improve compliance and reduce security issues
During the meeting we will be running an open forum to discuss the best practice document associated with training. A Super User Best Practice document was created back in 2007 by member organisations of the SAP User Group. As the Business world has changed considerably over the years, so the best practice document also needs to be updated to reflect these changes.This will be a workshop-style session, taking into account feedback from the survey issued previously, as well as input from the attendees at the SIG meeting. This is designed to be an ongoing piece of work and will be followed up at subsequent SIG meetings.
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