Chris Horne our SIG Chair will discuss Where are we with CRM ?.........CRM Maturity Discussion.
Paul Thomson from IBM will present SAP CRM – Enterprise complexity through simplified solutions.
Discussion areas will include:
- Client Case Study and implementation Lessons Learned
- Perspective on Evolution and Trends
- The search for more performance
Balaji Govind from IBM will present The Future for CRM. Discussion to include platform considerations, CRM Live and RDS.
Chris Horne from CSC will deliver a session Social Media... and all that.
SAP will deiver an SAP CRM and Social demonstration.
Adam Cundell from the User Group will deliver a customer connection update and conference review.
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