Customer Relationship Management SIG (CRM)

Thursday 21st June 2012 at 9:00am - 9:00am


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Chris Horne our SIG Chair will discuss Where are we with CRM  ?.........CRM Maturity Discussion.

Paul Thomson from IBM will present SAP CRM – Enterprise complexity through simplified solutions.
Discussion areas will include:

  • Client Case Study and implementation Lessons Learned
  • Perspective on Evolution and Trends
  • The search for more performance

Balaji Govind from IBM will present The Future for CRM. Discussion to include platform considerations, CRM Live and RDS.
Chris Horne from CSC will deliver a session Social Media... and all that.
SAP will deiver an SAP CRM and Social demonstration

Adam Cundell from the User Group will deliver a customer connection update and conference review.

Event Resources

OnDemand products presentation SIG CRM (1.13 MB)
Social Media and all that - Chris Horne (1.13 MB)
SAP CRM - Enterprise complexity through simpllified solution - Paul Thomson and Balaji Govind (2.28 MB)
User Group Update - Adam Cundell - UKISUG (4.09 MB)

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