Analytical CRM Capabilities

Thursday 20th December 2012 at 2:00pm - 2:00pm


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We are happy to support SAP's series of CRM webinars.

Beni Basel, Vice President and Solution Lead Analytics and HANA will deliver the webinar: Analytical CRM Capabilities.This session will show how to empower your Sales, Service and Marketing workforce to make better decisions. SAP Analytics in CRM, and SAP Real Time Offer Management are available today to unlock the power of the information in your SAP CRM system, and give contextual insight to your frontline representatives, directly within the SAP CRM transactional system.
SAP Analytics in CRM, provides out of the box role based content across Sales, Service, Marketing, Interaction Center and Web Channel. In addition, customers can extend the standard content or create their own. Taking advantage of the market leading SAP Business Objects BI platform, these interactive dashboards and reports are integrated directly into SAP CRM. Real Time Offer Management (RTOM) supports marketing offer automation by suggesting to front line staff which offers to suggest to customers, based on the history and attributes of that customer. Integrated directly with SAP CRM RTOM provides offer suggestions in real time and also learns from experience.

Please Note you will recieve the dial in details and joining instructions 1 day before the webinar.

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