Customer Relationship Management SIG

Thursday 16th May 2013 at 9:30am - 9:30am

Bedfont Road, TW14 8HD

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Ian J Franks from Johnson & Johnson Consumer EAME Ltd will present Creating Visibility, Taking Action, Improving Customer Satisfaction. This session will explain what drove J&J to implement CRM-CIC and how they achieved deployment to 15 countries in 18 months. We’ll also look at how CRM-CIC is being used to capture the Voice of the Customer and what J&J are now doing with the data that has been captured.

Ian's session will be of interest to business and IT people

What's Going On? A rhetorical question of course but this session will explore how different organisations approach operational reporting with an SAP context. This will include,  Andrew Fox, the Data Visualisation SIG chair, talking about the current trends in operational reporting and an interactive session demonstrating Best Practise approach to building and using dashboards as a enterprise tool.

Andrews session  will be of interest to operational business people and IT professionals.

Richard Deery & Ellie Lamey from SAP UK will discuss SAP Jam – collaboration in the cloud. An overview of the SAP Jam collaboration solution and how it integrates into CRM processes.  SAP Jam allows you to connect your customers, partners, and employees with key information and processes in the cloud to accelerate business and drive results. This enterprise social network solution facilitates collaboration at every level of business to help speed sales cycles, increase customer and employee engagement, and reduce training costs.

Richard and Ellie session will be of interest to operational business people and IT

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