International Focus Group for CRM

Thursday 19th September 2013 - 1:00pm - 1:00pm

Venue TBC

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During this webinar, a general update on SAP CRM will be given. The following topics will be covered:

  • Update on SAP CRM Strategy (SAP 360 Customer)
  • Update on Customer Engagement Intelligence (native HANA apps) with focus on new Social Contact Intelligence
  • New acquired hybris commerce solution - short overview and way forward
  • Growing importance of cloud solutions and how they can augment existing on premise customers' SAP CRM solutions

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