During this webinar, a general update on SAP CRM will be given. The following topics will be covered:
- Update on SAP CRM Strategy (SAP 360 Customer)
- Update on Customer Engagement Intelligence (native HANA apps) with focus on new Social Contact Intelligence
- New acquired hybris commerce solution - short overview and way forward
- Growing importance of cloud solutions and how they can augment existing on premise customers' SAP CRM solutions
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