How to achieve and maintain operational excellence in Service Parts Management

Thursday 20th March 2014 at 1:00pm - 1:00pm


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Westernacher will discuss the value of Service Parts Planning to the enterprise and provide an overview of the SAP Solution Portfolio that enables enterprises to achieve operational excellence in Service Parts Planning.

The implementation of Service Parts Planning at the Ford Motor Company will be used as an example of the deployment of the solution. In 2006, Ford embarked on a 10-year plan to transform their service parts network, processes and technologies which was enabled by the SAP Service Parts Management solution. A speaker from Ford will discuss the benefits achieved and lessons learned.

Outline Agenda

  • Why Service Parts Planning matters
  • SAP Solution Portfolio for Service Parts Planning
  • The Ford experience
    • The need for change
    • Implementation, Change Management and Benefits
    • Lessons learned
  • How to start your journey

Event Resources

Recording Link (please sign in to view) (84.22 KB)

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