Customer Engagement & Commerce

The Customer Relationship Management SIG provides opportunities to network, share knowledge and receive independent views.

The CEC SIG aims to provide a positive, open, and collaborative forum for the discussion and exchange of knowledge / ideas relating to SAP CEC and the broader subject of Customer Engagement and Commerce.

SIG meetings are the focal point of the group and are typically held three or four times per year. These sessions offer you the opportunity to meet an array of people at differing stages of CEC maturity and are likely to include End User CEC practitioners, IT delivery people, SAP product experts and Systems Integrators with specialist knowledge of using and deploying SAP CEC. We think this provides Members with a great opportunity to improve their knowledge and understanding of SAP by learning from the experiences of others.

Typically agenda items include:

  • Development Updates from SAP. - Information about solution design, new functionality implementation information and version applicability. This represents a good opportunity to keep up to speed with the latest developments with the product and interact with CRM experts from SAP.
  • Open Forum discussions. The SIG group has evolved into a very useful forum where members can share ideas and solutions, as well as supporting each other with general queries about the use and configuration of SAP CEC.
  • Q&A Sessions. We have run a number of specialist sessions where an expert panel is put together to deal with group interest in specific areas. e.g. mobile solutions.
  • Presentations. Other specialist topic presentations from SAP or other partners are included on an ad-hoc basis.
    In the future we hope that Member companies will have the option to jointly raise development requests to influence certain SAP functionality. During the meetings, new requests and progress towards the completion of existing requests may be shared with the group if appropriate.

We also intend to trial the use of webinars over the coming months as a way of communicating information and subject matter but with minimal time and travel impact to members.


We hope you will find this to be a valuable venue for the exchange of ideas and information and we look forward to your participation and contribution to this forum.

Why attend a SIG?

Customer Engagement & Commerce Resources

Customer Connection

Customer Connection Program is directed at incrementally enhancing and improving the products and solutions you are using today.

We collect and submit improvement requests in jointly defined Focus Topics, which are typically delivered through support notes or support packages.

Customer Connection

Resources & File Library

Take a look through our resources and file library where you can find previous presentations, some useful links, FAQs, documentation.

Files and resources in our file library related to Customer Engagement & Commerce are exclusive to our members. You'll need to login to view and download these.

Resources & File Library

UKISUG Jam

Our all new Collaboration Platform, allows you to connect with other like minded people interested in Customer Engagement & Commerce.

If you're not already involved in our Jam Groups, then please visit our Jam page to find out how to get invovled.

UKISUG Jam

Get Involved

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