Customer Experience (CX)

​SAP C/4HANA is a suite of industry-leading Customer Engagement solutions – each one integrated and extensible.

Learn how SAP Customer Experience has brought its front-end portfolio to the next level In the experience economy, five-star experiences aren’t a luxury, they’re the expectation.

Every organisation is challenged to deliver bold, exceptional touch-points at scale, and failing to act on this can and will drive would-be advocates to the competition. Through this webinar series you will learn how SAP Customer Experience has brought its front-end portfolio to the next level with the SAP C/4HANA suite to help you achieve 5-stars every time!

An overview on trends in Customer Experience

Listen, understand, act: overview on trends in Customer Experience and how SAP C/4HANA as a whole can help companies meet their customers’ expectations. 80 percent of CEOs believe that they deliver a superior experience to customers, but only eight percent of their customers agree. That’s a massive disconnect, which we call the experience gap. Join this webinar to learn how SAP C/4HANA can help you close the experience gap.

How SAP help companies deliver on their promise with smooth end-to-end flows linking front-end to back-end

Making a promise is not enough if you cannot deliver on it. Learn how all components of SAP C/4HANA work seamlessly together and with the back-office to provide a seamless end-to-end process that spans from unidentified contacts to invoicing.

SAP Cloud Extension Factory: how SAP C/4HANA can be easily extended and integrated to 3rd parties with our new extension framework

In today’s business world, speed and agility are key to keep up with the ever-changing demands of customers. Companies need to adapt fast, with minimum risks and costs. Learn how SAP Cloud Extension Factory, based on open-source project Kyma, harmonises the customisation processes across SAP C/4HANA and improves product stability and upgrade ability by externalising customisation and extensions.

Learn about the intelligent capabilities embedded in SAP C/4HANA

''By 2020, 85% of customer interactions will be managed without a human''. Time is more and more of essence for customers, who do not want to waste time with obvious decisions, non-personalised content, unnecessary interactions and guesswork. Join this webinar to find out how the intelligent scenarios embedded in SAP C/4HANA, coupled with powerful analytics and conversational AI, can relieve customers of the “routine” aspects of their interactions with brands and at the same time offer guidance with personalised content, suggestions and intelligent insights.

Master Data and business services

How SAP C/4HANA is centralising customer data The most difficult thing for a company to produce is an engaged customer and the only way to achieve is to move past a siloed approach towards a true, centralised customer record. Learn how SAP C/4HANA, the SAP Customer Experience suite, can help

Customer Experience (CX) Resources

The Forrester Wave™: Digital Experience Platforms, Q3 2019

Uploaded: 08-08-2019

pdf (447.19 KB)

Login or Register to download

The Future of Customer Experience

Uploaded: 08-08-2019
Login or Register to download

SAP Experience Gold Guide

Customers have never been more connected. Deliver the X Factor by infusing th...
Read More
Uploaded: 08-08-2019

pdf (4.68 MB)

Login or Register to download

Webinar Recording

This webinar will include: - Introduction from Paul Cooper, Chairman of UKISU...
Read More
Uploaded: 07-03-2019
Source: Brexit Help and Information (06/03/19)

pdf (123.85 KB)

Login or Register to download

Implementing C4C at Welsh Water, Geraint Evans, Welsh Water

Geraint Evans from Welsh Water presented Implementing C4C at Welsh Water at the ...
Read More
Uploaded: 10-10-2018
Source: Hybris (27/09/18)

pdf (1.91 MB)

Login or Register to download

Future of customer experience, Anshuman Singh, Mindtree

Anshuman Singh from Mindtree presented the Future of customer experience at our ...
Read More
Uploaded: 02-10-2018
Source: Hybris (27/09/18)

pdf (2.55 MB)

Login or Register to download

Unboxing SAP C4HANA - Thierry Crifasi, SAP

Thierry Crifasi, Global Head of C4 HANA CoE presented Unboxing SAP C4HANA at ou...
Read More
Uploaded: 02-10-2018
Source: Hybris (27/09/18)

pdf (384.25 KB)

Login or Register to download

SAP C4HANA RoadMap - John Heald, SAP

John Heald from SAP presented the Big Picture and Strategy of SAP C/4HANA, SAP H...
Read More
Uploaded: 02-10-2018
Source: Hybris (27/09/18)

pdf (1.13 MB)

Login or Register to download

Capitalise on customer engagement: Getting the most out of machine learning

Peter Sedivy from Deloitte presented this session on Machine Learning.
Uploaded: 30-05-2018
Source: Hybris (15/05/18)

pdf (3.38 MB)

Login or Register to download

Get Involved

Our User Group Community

3 hours ago

Upgrading software is one of the most difficult decisions an organisation can face. What's likely to change? How mu… twitter.com/i/web/status/1…