Epi-Use Labs

Company Profile:

EPI-USE Labs is a global software solutions company whose products and services enable organisations to accelerate the performance of their SAP and SAP SuccessFactors systems Founded over 30 years ago, our company is built on a culture of driving value through innovation. We hold a high regard for transparency, technical excellence, esteem of human ingenuity, and an unshakable desire to make a real difference. Our solutions are largely automated and strengthened by dedicated consulting and services support teams across the globe. Our advancements empower customers to make faster, more accurate business decisions while saving time, money and other resources. Through our suite of solutions we are able to significantly boost productivity in the areas of client and data copying, data security and anonymization (GDPR), reporting, cloud solutions, and much more. EPI-USE Labs is a proud member of groupelephant.com with business operations in 52 countries employing 1,500 people. groupelephant.com is a non-profit organisation with the primary focus of preserving at-risk Elephants and Rhinos through the economic upliftment of rural People in areas adjacent to the threatened species. Visit www.epiuselabs.com for more information.

Company Benefits:

 Value through innovation Our passion at EPI-USE Labs is to help you get the most out of your SAP® system to improve your business's efficiency and profitability. To do this we develop superior software products that complement and boost your SAP system. This enhancement simplifies and speeds up data management – you can access the information you need to manage your business, whenever you need it. Solutions that work Today many leading multi-national companies use our software. Over the years our clients' suggestions and the daily practicalities of the workplace have shaped our products to make them indispensible to the systems and processes of companies. Satisfied customers We work hard at our relationships with our customers - 98% of them renew their maintenance contracts with us each year. Excellent product support services User assistance turnaround time is near-instantaneous: our statistics show that 80% of all tickets are resolved within 24 hours. Our software includes a problem-solving assistant which equips support personnel with specific information to simulate the problem scenario and ensure a quick resolution. Specialised R&D focus R&D lies at the very heart of EPI-USE Labs. This single-minded drive helps us originate superior products and provide ongoing product updates to ensure the finest operating software. Our Customers More than 600 customers around the world are experiencing the value that solutions from EPI-USE Labs add to their SAP environment. We see our customers as an essential part of our business: we take their feedback seriously and strive to expand our products to incorporate the functionalities and features that they suggest. Our commitment to helping our customers achieve the most out of their SAP systems and our products is also indicated by the extensive services and support that we provide. We are proud that an average of 98% of our customers renew their maintenance each year. (The remainder are generally customers who are outsourcing their systems or replacing SAP with another solution.) Global partners and support in different languages are further evidence of our focus on customer satisfaction.Our desire is to be honest, trustworthy and sincere in our commitment to enhancing our customer's business.

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