ERP Today - UKISUG research reveals 30 percent of UK SAP customers don’t know what RISE is

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Research from the UK & Ireland SAP User Group (UKISUG), the independent not-for-profit organisation representing all users of SAP software, has revealed that a staggering 30 percent of SAP customers it polled had never heard of RISE with SAP. Only one in ten said they intended to use RISE in the next year – bleak reading for the German software powerhouse that has bet the farm RISE will help convert legacy customers to its S/4HANA proposition.

The survey of 106 SAP user organisations did reveal that 44 percent are either extremely or somewhat familiar with RISE. Whilst large enterprises are almost certainly getting up to speed with the RISE proposition, it is startling that such a high percentage of SAP’s customer base still has no idea what RISE is and how it could benefit it.

It’s not all doom and gloom; RISE is starting to persuade some SAP customers to make the investment in S/4HANA but the numbers suggest that the majority of those are either net-new names or larger organisations that would have been forced to upgrade anyway.

When SAP first announced RISE in February this year, we wrote: “…what about the tens of thousands of mid-sized SAP customers that simply cannot find a business case to justify the investment? SAP won’t maintain its position as the global ERP leader with a solution that only works for the top 10 percent of its customers. Developing a cost-effective migration path for the majority of its customers has to be SAP’s top priority in 2021.”

The results of the UKISUG poll (albeit a fairly small sample group) suggest that SAP is yet to find a solution to the problem that we identified some time ago.


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