Under the umbrella program SAP Listens, the survey consists of only a few questions designed to measure the customer experience with SAP. The fact is: SAP listens! Each and every customer feedback is carefully evaluated, trends analyzed, and actions identified to create an increasingly better relationship with customers.
Designed as corporate objective, SAP has launched a few internal and external activities supporting this year’s program:
In short, SAP is proactively improving their customer focus year over year. This year’s survey starts in only a few days – so if you receive your personal invite on October 1, we encourage you to participate. The survey runs until November 8 with frequent reminders to hear from every customer invited.
If you want to find out more about SAP Listens, feel free to access the Q&A website. You will also hear more at the planned session at the upcoming UK & Ireland SAP User Group Conference 2013 which takes place from November 24-26 at the ICC Birmingham.
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If you wish to participate in future surveys to share your feedback, please contact Will Davis
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