SAP offers enhanced support with a new on-premise edition of SAP Preferred Care for SAP Enterprise Support.
The on-premise edition complements the existing cloud edition of SAP Preferred Care. It provides cloud and on-premise expertise to support customers with hybrid environments as well as an enhanced level of holistic support as part of the SAP ONE Support program.
The on-premise edition has the following key features for customers with more advanced support requirements specific to demand flexibility, service options, enhanced scope and additional resources:
- Collaboration: Customers receive a dedicated customer success manager who provides remote enhanced incident management and orchestrates incident handling.
- Empowerment: Supplementing the SAP Enterprise Support Academy program, customers also receive remote access to a product expert for a specific productive SAP software component for one year.
- Innovation and value realization: Building on top of the proven continuous quality checks, the on-premise edition can deliver additional remote services from SAP for optimized implementation and operations.
- Mission-critical support: Advanced service-level agreements provide customers with even faster issue handling.
For more information on the SAP Preferred Care service and SAP Enterprise Support offerings, please click here.
See also press-release here.
