SAP users lack clarity on cloud portfolio

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SAP customers are not clear what lies behind SAP’s cloud strategy, and this is true of the supplier’s Hana Cloud Platform and its cloud company acquisitions of recent years.

A survey of 100 members of the UK and Ireland SAP user group found 58% are planning to use the supplier’s cloud portfolio.

The cloud portfolio includes SuccessFactors for human resources, Ariba for procurement, Fieldglass for contingent workforce management and Concur for expenses. However, only 56% knew why the acquisitions fit into SAP’s overall strategy.

In 2012, a similar survey found only 11% of SAP customers knew what business benefits the SuccessFactors acquisition brought to them. Some 26% said they understood the benefits of Ariba at that time.

The 2016 user group survey found nearly one-third of respondents did not know what HCP – the supplier’s in-memory database platform-as-a-service (PaaS) – is for.

However, 39% of survey respondents are planning to use or are using SAP’s Cloud for Customer, which is a software-as-a-service (SaaS) platform for sales and service functions in companies that run on the Hana Cloud Platform.

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