SAP’s board has taken steps to clear up commonly expressed customer confusion in respect to its technology roadmaps, particularly in regards to S/4 Hana and the supplier’s cloud applications.
The supplier plans to launch a new tool, Transformation Navigator, intended to guide customers as they make technology choices to effect their digital transformation strategies. Customers have told SAP they want guidance and not a plethora of choices, said Peter Maier, the executive charged with executing this board initiative, and the supplier’s general manager for energy and natural resources industries.
SAP has, in recent years, confronted customers with two big novelties:
cloud applications, which include acquired properties, and its
in-memory, columnar, high-speed database Hana, on which it has been
building its full software suite for planning enterprise resources, S/4, and with which it wants to displace the Oracle database technology that has underpinned SAP applications for many years.
The outgoing chair of the UK and Ireland SAP User Group, Phil Adams
spoke to Computer Weekly during the user group’s conference in November
2016. He said that SAP customers – or, at least, those who are members
of the user group – crave clarification about the supplier’s products
and services roadmaps.
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