SAP has reached a milestone in simplifying and expanding its support program, offering SAP Cloud customers an end-toend harmonization and enhancement of cloud support offerings at no additional fee under the SAP ONE Support program. The newly expanded program accelerates the customer path to digital transformation and cloud adoption by extending integrated support across cloud and on-premise solutions.
Effective January 31, 2017, the proven SAP ONE Support program covers Concur® solutions, SAP Ariba® solutions and SAP Fieldglass® solutions. SAP solutions already covered by the program include SAP SuccessFactors® solutions, the SAP Hybris® Cloud for Customer solution, the SAP S/4HANA® Cloud suite, SAP HANA® Cloud Platform and the SAP Business ByDesign® solution, and many more. This latest broadening of scope provides SAP customers with an integrated cloud support experience across all deployments and solutions, especially those running in hybrid environments.
Digital transformation is in full swing for SAP customers, with adoption rates for cloud solutions very high. At the same time, companies need to ensure a stable core for mission-critical applications and to protect their existing investments. This often results in hybrid landscapes of on-premise and cloud solutions. A critical part to making this model a success is a harmonized support offering that allows companies to focus on business value creation and leave process orchestration to their provider through end-to-end support.
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