On 31st March, SAP are introducing a new and improved SAP Support Portal that’s simpler, easier to navigate, and mobile-enabled. Start using it today by following this link
SAP are targeting on the 26th April to retire the previous support website. At that time, the new support portal will permanently move to http://support.sap.com. Both the new SAP Support Portal and the older version of the site will run in parallel for nearly a month. Either can be accessed until the 26th April.
SAP will continue to monitor customer feedback through the transition period. Additionally, your input from usability studies, navigation tests, blog comments, surveys and reviews are used. To report issues with the new SAP Support Portal, use the Contact Us function which is located on every page of the SAP Support Portal.
With the newly renovated SAP Support Portal, SAP streamlined the UI so it's similar to the look and feel of sap.com, SAP Community, and other SAP digital properties.
SAP redesigned and restructured content pages and navigation, so everything that you need is right at your fingertips. For the homepage, SAP continue to focus on what's important to you: quick access to search and critical tasks like viewing incidents, downloading software, managing users, and more. -
The newly renovated SAP Support Portal is also mobile-enabled – allowing you to access it from anywhere, at any time with your desktop, smart phone, and tablet. SAP continues to focus on giving you a great desktop experience, and now you’ll have improved mobile access when the need arises.
The SAP ONE Support Launchpad will NOT change as part of the SAP Support Portal redesign. The SAP ONE Support Launchpad will look, feel, and function exactly the same – and you can still access it through the SAP Support Portal.
Please contact SAP for any feedback or questions, here